FAQ

 

I just got the machine, can you explain how I make it work?

It’s quite easy – first slide it out of the box and discard all the bags – as they may be a safety hazard for small children or pets.  Then, place the appliance on the counter. The box includes the following: a Bibo appliance, 3 sample packs of cocktail mixes, the plug, a cocktail shaker and shot glass (all in one).  There is also an owner’s manual which we recommend that you read.  The drip tray is taped down to keep it safe during shipping so you need to remove the tape so that is now easily removed for washing. Once you have all these pieces out, we recommend that you rinse out the water reservoir. Then, fill it with cold water.  Before you put the water reservoir on the machine, plug the plug in the machine. The engineers at Bibo tucked the plug insert under the machine so that the machine fits nicely up against your kitchen backsplash.  Once you plug it in, place the water reservoir back onto the appliance where you removed it from. It should slide gently into place.  Then, get a glass, add 4 – 5 ice cubes and select a cocktail mix.  Once you do that it will tell you which type of alcohol to add (either vodka, rum or tequila).  The gift set comes with a shot glass and we recommend one shot – there is a yellow line that shows you how much to pour into the shot glass. Dump that into your glass with ice already on the drip tray.  Put the pouch, arrow side facing down and color code facing forward (the color code is a big square color). The machine reads this and it adds the exact amount of water to ensure your drink is perfect.  Pull the handle down and hit mix. Wait 20 seconds. It takes that long for the drink to completely pour into the glass.

Instead of using the Bibo machine, couldn’t I just open the cocktail pouch myself and add liquor right to a glass? What is the purpose of the machine?

Bibo uses smart technology.  There is a unique code on each pouch –the machine reads the code and then pours the precise amount of water to make a scientifically perfect drink, every time.  Each pouch has a different code and the mixologists have come up with the delicious formulas.  No measuring, no mess!

How many drinks does the machine make?

The water reservoir holds 32 oz. which makes about 8 drinks.

How many watts is the appliance?

5 watts.

Where can I buy the pouches and the machine?

The cocktail pouches are available online through many retailers: Bed Bath & Beyond, Best Buy, Home Depot, JCPenney, Total Wine & More to name a few, as well as Amazon.  You can always visit our online store to purchase our products as well: Bibo Online Store

We will be conducting regional launches with many traditional retailers and alcohol pouches will be available in liquor stores and retailers where you would normally buy your adult beverages in early 2018.

Do the pouches have an expiration date?

Yes, the expiration date is clearly marked on each individual pouch.

How/where should I store the pouches? Do they need to be refrigerated?

Pouches should be stored inside a cool, dry location and not in direct sunlight.  Bibo mix and alcohol pouches are not required to be refrigerated but we do recommend, if you have the room, to store them in the refrigerator.  A cold/cool drink is always more refreshing!

How do I order more drink pouches?

Bibo pouches are available on our online store as well as on BestBuy.com, Bedbathandbeyond.com, JCPenney.com, TheHomeDepot.com, TotalWine.com, and Amazon.com.

We will be growing our retail presence over the next year and more and more retailers will have the pouches.  We will have all of our retailers listed on our website; so as our availability grows you can pick up your cocktail packs at a local retailer.

What is this extra piece for that is included with my Bibo appliance? I don’t know where to put it.

Bibo has supplied you with an extra insert for the blade assembly handle.  This is for you to use in your machine if you want to use the alcohol pouches which will be launching in early 2018.  We recommend you put it someplace safe so you have it when you are ready to use the second pouch for your cocktails.

What flavors are available and are there more planned for the future?

We are starting with 6 flavors: Appletini, Cucumber Melon, Malibu Mai Tai, Rum Punch, Tangerine Paloma and Margarita.  Our goal is to have as many as 24 flavors within the first 2 years.  In addition to amazing spirit cocktails, we are also going to be introducing a line of Sangrias and Beer Cocktails – we strive to have something for everyone!

What color Bibo machines do you have?

Currently, we have black/silver and red/silver, but we will be will be introducing exciting new colors in the near future.

How big are the drinks made with Bibo?

The mixer is 1.6 oz. and the liquor is 1.7 oz. – when you pour over 4 – 6 ice cubes and the machine adds the water, most drinks are about 8 oz.

Is it easy to clean?

Yes, it’s very easy to clean.  You can do a rinse between drinks, if you’d like, by pushing the ‘clean’ button on the machine. Or, you can release the blade/handle assembly and soak it in warm soapy water. The appliance and all its parts are NOT dishwasher safe. Cleaning frequently is suggested.

How does the Bibo dispenser open the pouches?

The Bibo dispenser uses a cutting blade that extends and retracts from the cutter housing into the bottom of the pouches.  The proprietary design of the pouches allows for the liquid to evacuate fully.  The cutting blade is very sharp.  Please read all instruction labels to avoid any injury that could be caused by the cutting blade.

How big is the Bibo appliance? Will it fit on my counter and under my cabinets?

As comparison, it is about 25% smaller than a Keurig coffee brewer in width and about the same height, so it will fit easily under your counter.  In addition, it is very light weight and can be picked up and stored in a cabinet quite easily.  It was designed with the plug connector under the device; this allows the device to fit nice and snug up against the back wall freeing up kitchen counter space.

Will you be selling a Bibo dispenser for other countries, like European countries?

Yes, we have plans to sell the Bibo dispenser and pouches in Europe and other countries.  The initial model will be configured for operation in the United States, and meets all U.S. and European safety standards.  In addition, we have patent pending in many countries across the globe and an issued US design patent in Europe.

Where can I find out more about Bibo?

For more information regarding the Bibo Barmaid System and additional products, learn more on our product page.  We’d love for you to connect with us on Facebook, Twitter, Instagram and YouTube.

How much liquid does the drip tray hold? Is it normal fop there to be liquid to be in the drip tray?

The Drip Tray will hold up to 4 ounces of liquid.  We recommend checking it frequently to empty and clean.

How do I drain the Bibo if I’m not going to use it for an extended period of time?

Fill the water reservoir and purge the water system by pressing the “clean” button until the water reservoir is empty and no more water flows into your glass.

My Bibo has a sticky residue on the knife assembly and in/on the drip tray is that normal?

Yes, this may happen after having made several drinks with your Bibo machine.  Simply remove the slide-out divider and rinse off with warm water.  Dry off and gently slide back into the Bibo appliance.  Do not use the appliance without the divider in place.

What is a Bibo mixer pouch?

Perfectly created mixes available in single serve mixer pouches that include juices and natural flavoring that create the best tasting drinks ever.

Does the Bibo Mixer pouch contain alcohol?

No, the mixer pouches contain juices and natural flavoring.  Beginning in early 2018, Bibo will be selling liquor pouches to compliment the Bibo appliance.  Until the liquor pouches are available, use the pre-measured shot glass that is included with the appliance, to add any brand of liquor to the cocktail mix once it is in the glass.  Do not pour liquor directly into the Bibo appliance.

How many drinks can I make with each pouch?

Each mixer pouch produces one 8oz cocktail.

Can I put a juice pouch in the BIBO (like a Capri sun)?

No, the Bibo appliance has an internal smart code reader located at the front of the first pouch reservoir. This reader will only read Bibo mixer pouches.  Inserting pouches other than the patented Bibo pouches may damage the machine and void the warranty.  The Bibo pouches are filled with a concentrated mix that is formulated to work with the machine.  Use of a juice pouch will provide undesirable and likely unpalatable results.

Can I put liquids other than water (seltzer, wine, juice, etc.) in the water reservoir?

No, doing so may damage the machine and void the warranty.

 

Where can I find the product’s Serial Number?

Look for the silver label on the bottom of the Bibo machine. The Serial Number is listed within the information provided.